Refund policy

At Daily Waves, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.
  • The product is unused, unworn, and in its original packaging.
  • All original tags, accessories, and invoices are included.

Products that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for return.

2. Non-Returnable Items

The clearance or final sale items are not eligible for return or refund unless received damaged or defective.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Share your order number along with clear photos or an unboxing video of the product and packaging.
  • Our team will review your request and arrange a replacement or refund where applicable.

4. Return Process

To initiate a return:

  1. Contact our customer support at dailywavesdw@gmail.com.
  2. Provide your order number and reason for the return.
  3. If approved, we will provide return instructions.
  4. Do not send products back without prior approval.

5. Refunds

Once the returned product is received and inspected:

  • You will receive an email confirming approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Exchanges

We replace items only if they are defective, damaged, or if an incorrect product was delivered.

7. Order Cancellation

  • Orders may be cancelled before they are shipped.
  • Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the product is eligible under this policy.

8. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
  • For all other eligible returns, the customer may be responsible for return shipping charges.

9. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: dailywavesdw@gmail.com

Phone: +91 93540 15899